Frequently Asked Questions

  1. What exactly is a patient advocate?
    A patient advocate is a professional who provides services to patients and those supporting them who are navigating the complex healthcare continuum. Advocates work directly with clients (or with their legal representatives) to ensure they have a voice in their care and information to promote informed decision making. Advocates may work independently or in medical or other organizational settings. They serve individuals, communities, and family caregivers. -PACB
  2. How Can Your Doula Certification Help Patients?
    A doula is very similar to a patient advocate. A doula helps to provide emotional, educational and advocacy support in addition to physical help if needed during labor and delivery. Doulas can provide pregnancy, birth and postpartum support. Ashton has expanded expertise by having her doula certification and specializes in high-risk pregnancies and NICU cases.
  3. What is a Board Certified Patient Advocate (BCPA)?
    In 2018, the first and only nationally (internationally) recognized and respected certification became available from The Patient Advocate Certification Board (PACB). A Board Certified Patient Advocate (BCPA) has met all conditions established by the PACB for the BCPA credential and agrees to practice in accordance with the PACB Competencies for Certification and to the PACB Ethical Standards. -PACB
  4. Aren't there patient advocates in hospitals and insurance companies? How are private patient advocates different?
    Just as providers have an allegiance to their own employer, so do hospital and insurance company advocates. They must dance to the tune of their paycheck writer. The only person who can and will focus solely on the patient is a private, independent patient advocate. -APHA
  5. Who pays for the patient advocates' services?
    Private professional advocates are usually paid directly by the patient or his caregiver. Some employers have begun providing patient advocacy support to their employees, and some labor unions and churches are providing this type of support as well. Not everyone can afford to hire an advocate, but many can and do. A good metaphor is to think of private advocates the way some families regard private education or after-school programs. No price can be put on peace of mind! -APHA
Please do not hesitate to reach out if you have any additional questions or concerns.

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